furhug

• We offer free shipping on orders over
  £29.
  
• For smaller orders, the delivery cost is automatically calculated at checkout.
  
• All orders are shipped directly from our local distribution centre and include a tracking number.
  

Average delivery time: 5 to 7 business days, depending on your location within the UK.

You’ll receive a confirmation email with your tracking details once your order has been dispatched.

Yes!

• You can request a return within 14 days of receiving your order, even if you simply change your mind.
  
• Items must be unused, in their original packaging, and with all tags attached.
  
• Personalised or perishable items (such as food, treats, or supplements) cannot be returned for hygiene and safety reasons.
  
• Refunds are processed within 14 days after we receive the returned item.

If your product arrives damaged, defective, or doesn’t match the description, you’re entitled to a replacement, repair, or full refund.

Please contact our support team and provide photos of the item so we can assist you quickly.

Use code FIRSTORDER at checkout to get 10% off your first purchase.

Make sure to enter the code before completing your payment.

Email: support@furhug.co.uk

Customer support is available Monday to Friday, 8:00 AM – 8:30 PM (UK time).

Our team usually responds within 24 business hours.